Epic Research Update : Hinduja Global Solutions

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone’s Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, the company will also handle complaint management and out of hours support for the Early Life Nutrition line.



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